1. Company Information

Thorneywood Tree Surgeon & Garden Services (“we”, “our”, or “the Company”) provides professional tree surgery, gardening, and garden maintenance services in Nottingham, UK.

Contact Information:

• Email: info@thorneywoodtreesurgeon.com
• Address: Nottingham, UK

2. General Disclaimer

All content on this website is provided for informational purposes only. While we make every effort to ensure accuracy, we do not warrant that the information is complete, up to date, or error-free. Tree surgery and garden maintenance involve inherent risks. Customers are advised that:

• All services are subject to a site inspection and written quotation.
• No liability is accepted for work carried out without prior written agreement.
• We are not responsible for delays caused by weather, third-party contractors, or regulatory approvals (including Tree Preservation Orders or Conservation Area permissions).
• Emergency callouts are undertaken on a best-efforts basis and cannot be guaranteed.

By using our website and engaging our services, you agree that Thorneywood Tree Surgeon & Garden Services shall not be held liable for any indirect, incidental, or consequential loss arising from the use of our services or this website.

3. Terms & Conditions of Service

1. Quotations & Estimates – All quotations are valid for 30 days unless otherwise stated. Work will not commence until the quotation is accepted in writing.
2. Health & Safety – All work is carried out in accordance with UK Health and Safety legislation. Customers must keep children, pets, and bystanders at a safe distance during operations.
3. Tree Preservation Orders (TPOs) – Customers are responsible for notifying us of any TPOs or conservation restrictions. We can assist with applications but cannot be held liable for fines due to undeclared restrictions.
4. Waste Removal – Unless otherwise agreed, waste produced will be removed responsibly in line with UK environmental standards.
5. Access & Property Damage – Customers must ensure reasonable access to the site. We will take care to avoid property damage, but we are not liable for damage caused by poor access conditions.
6. Payment Terms – Payment is due upon completion of work, unless otherwise agreed in writing. Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
7. Cancellations – Cancellations must be made in writing at least 48 hours prior to scheduled work. Short-notice cancellations may incur a fee.
8. Insurance – The Company maintains full public liability and employer’s liability insurance. Proof of cover is available upon request.

4. Privacy Policy & GDPR Compliance

In accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018:

• We collect only essential information (name, email, address, contact number) required for providing services.
• Personal data is stored securely and not shared with third parties, except where necessary to deliver services (e.g., waste disposal contractors).
• Customers have the right to request access, correction, or deletion of their personal data by contacting info@thorneywoodtreesurgeon.com.
• We will retain personal data only for as long as necessary for legal and business purposes.

5. Cookie Policy

Our website uses cookies to enhance functionality and improve user experience. Cookies may collect anonymous data such as:

• Website usage statistics (Google Analytics or equivalent).
• Session management and preferences.
• Security features to protect against misuse.

By continuing to browse our site, you consent to the use of cookies. You may disable cookies via your browser, but some site features may not function correctly.

6. Intellectual Property

All content, text, graphics, logos, and images on this website are the intellectual property of Thorneywood Tree Surgeon & Garden Services and may not be copied, reproduced, or distributed without prior written consent.

7. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.